Privacy Policy

Last updated: February 2026

My Boat Club Pty Ltd (ABN pending) ("My Boat Club", "we", "us", or "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website (myboatclub.com.au), enquire about our services, or become a member.

Information We Collect

We may collect the following types of personal information:

  • Identity information — Your name, date of birth, and photographic identification (such as a boat licence).
  • Contact information — Email address, phone number, and postal address.
  • Membership information — Membership tier, booking history, payment records, and account details.
  • Boat licence details — Licence number, issuing state, and expiry date, which we require to verify your eligibility to skipper the vessel.
  • Payment information — Credit card or bank details processed through our secure third-party payment provider. We do not store full credit card numbers on our servers.
  • Communications — Records of emails, phone calls, and messages you send to us.
  • Website usage data — Information collected automatically when you visit our website, including IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.

How We Collect Information

We collect personal information directly from you when you:

  • Submit an enquiry through our website contact form
  • Apply for or sign up to a membership
  • Book or use the boat
  • Communicate with us by email, phone, or in person
  • Subscribe to our email communications

We also collect information automatically through cookies and similar technologies when you visit our website.

How We Use Your Information

We use your personal information for the following purposes:

  • Providing our services — Managing your membership, processing bookings, and facilitating your use of the boat.
  • Communication — Responding to your enquiries, sending booking confirmations, and providing important updates about your membership or safety information.
  • Safety and compliance — Verifying your boat licence, maintaining safety records, and meeting our regulatory obligations.
  • Payment processing — Processing membership fees and any other payments.
  • Improving our services — Analysing website usage to improve our site, services, and member experience.
  • Marketing — With your consent, sending you information about club news, events, and offers. You can opt out of marketing communications at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These include:

  • Essential cookies — Required for the website to function correctly, such as session management and security.
  • Analytics cookies — We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data including pages visited, time on site, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
  • Functional cookies — Used to remember your preferences and provide enhanced functionality.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers — Trusted third parties who assist us in operating our business, including payment processors, email service providers, website hosting providers, and marine insurance providers. These parties are bound by confidentiality obligations and only receive the information necessary to perform their services.
  • Professional advisers — Our accountants, lawyers, or insurers where reasonably necessary.
  • Regulatory authorities — Where required by law, regulation, or legal process, including maritime safety authorities if required in connection with an incident.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

  • Secure, encrypted connections (HTTPS) on our website
  • Secure third-party payment processing (we do not store full card details)
  • Access controls limiting who within our organisation can view personal information
  • Regular review of our data handling practices

No method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any information that is inaccurate, incomplete, or out of date.
  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
  • Make a complaint if you believe we have breached the APPs.

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

Email: hello@myboatclub.com.au

Website: myboatclub.com.au

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) to lodge a formal complaint.